Shipping policy
Free and Fast Shipping
1. General. We ship to the USA, U.S. territories, and Canada. We are unable to ship to Europe. All orders are subject to stock availability. We work to maintain accurate stock counts, but occasionally a discrepancy occurs and we may be unable to fulfill all items at the time of purchase. In that case, we will ship the available items and contact you about whether you'd prefer to wait for the backordered item to restock or receive a refund for it.
2. Shipping Costs. Shipping is free, via USPS Priority Mail.
3. Returns & Exchanges. For all returns, exchanges, and refunds, please see our Refund Policy.
4. Delivery Terms.
4.1 Domestic transit time: generally 2–7 days.
4.2 International transit time: generally 4–22 days, depending on the courier selected. A more specific estimate is available when you choose your courier at checkout.
4.3 Dispatch time: orders are usually dispatched within 2 business days via USPS Priority Mail. Our warehouse operates Monday–Friday during standard business hours, excluding national holidays; in those cases we take steps to keep delays to a minimum.
4.4 Change of delivery address: we can change the address any time before the order has been dispatched.
4.5 P.O. boxes: we ship to P.O. box addresses via postal services only (no courier service to these locations).
4.6 Military addresses: we ship to military addresses via USPS only (no courier service).
4.7 Out-of-stock items: if an item is out of stock, we will hold the order until it is available; other items in the order will be reserved in the meantime.
4.8 Delivery time exceeded: if delivery exceeds the estimated time, please contact us so we can investigate.
5. Tracking. Upon dispatch, customers receive a tracking link to follow their shipment's progress based on the latest updates from the shipping provider.
6. Parcels Damaged in Transit. If a parcel arrives damaged, please reject it from the courier if possible and contact customer service. If it was delivered while you were away, contact us for next steps.
7. Duties & Taxes.
7.1 Sales tax: applicable sales tax is calculated and applied at checkout.
7.2 Import duties & taxes: import duties and taxes for international shipments are pre-paid, with no additional fees due from the customer on arrival in the destination country.
8. Cancellations. If you change your mind before receiving your order, we can accept cancellations any time before dispatch. If the order has already been dispatched, please refer to our Refund Policy.
9. Insurance. Parcels are insured for loss and damage up to the value stated by the courier. For a parcel damaged or lost in transit, we will process a refund or replacement once the courier completes its investigation.
10. Customer Service. For all enquiries, email info@bridebrite.co.
